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GENERAL TERMS & CONDITIONS 

General

This website wijnkasteel.com is the property of Wijnkasteel BVBA. By accessing and using the website, you expressly agree to the following terms and conditions. 

Our alcoholic beverages are not sold to persons under the age of 18.

Waiver of purchase

The consumer has the right to notify the company that he renounces the purchase, without payment of any penalty and without giving any reason, within 14 calendar days from the day following the delivery of the good. To return a product, first contact our customer service department. Send an e-mail with the following details: order number, the item, bank account number and reason for return. We will contact you as soon as possible regarding the further follow-up of the return. The products must still be in their original, unopened packaging. After notification of the return, the consumer has 14 days to return the product. We will refund the order amount due within 14 days of receiving your return.

Return shipping costs

The return shipping costs will only be reimbursed by Wijnkasteel BVBA if you received a different product than you ordered or if the product arrived damaged. Only the shipping costs of the standard postal rates will be reimbursed. The products can also be sent by registered mail, but in the event of a refund only the shipping costs will be reimbursed as if it were an ordinary return. Wijnkasteel.com may refuse a return if the packaging has been opened or the products have been damaged by the customer.

Intellectual property rights

The contents of this site, including brands, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual rights and belong to Wijnkasteel BVBA or entitled third parties.

Limitation of liability

The information on the website is of a general nature. The information is not adapted to personal or specific circumstances and can therefore not be considered as personal, professional or legal advice to the user.

Personal data of minors

Our alcoholic beverages are not sold to persons under the age of 18. When entering our website, your date of birth will be asked, however, it is never stored and our system anonymizes it automatically after the check.

Correctness of information

Wijnkasteel BVBA makes every effort to ensure that the information made available is complete, correct, accurate and up-to-date. Despite these efforts inaccuracies may occur in the information made available. If the information provided contains inaccuracies or if certain information is not available on or via the site, Wijnkasteel BVBA will make every effort to rectify this as soon as possible. However, Wijnkasteel BVBA cannot be held liable for direct or indirect damage resulting from the use of the information on this site, for damage resulting from the non-availability of a product, for (printing) errors which occur in its offers or on the website. If you find any inaccuracies in the information provided on the site, please contact our customer service department at info@wijnkasteel.com.

Liability
  • The content of the site (including links) may be adapted, modified or supplemented at any time without notice or notification. Wijnkasteel.com gives no guarantees for the proper functioning of the website and can in no way be held liable for poor operation or temporary (un)availability of the website or for any form of damage resulting from its use.

  • Wijnkasteel.com can in no case be held liable to anyone, directly or indirectly, specifically or otherwise, for damages due to the use of this site or any other, especially as a result of links or hyperlinks, including, without limitation, all losses, work interruptions, damage to programs or other data on the computer system, equipment, software or other of the user.

  • The website may contain hyperlinks to third-party websites or pages, or refer to them indirectly. The inclusion of links to these websites or pages in no way implies an implicit approval of their content. Wijnkasteel.com expressly declares that it has no control over the content or other characteristics of these websites and can in no case be held liable for their content or characteristics or for any other form of damage resulting from their use.

Delivery time

We aim to deliver your order to your home within approximately 10 business days. When the item ships, you will receive a shipping confirmation via email. We will keep you informed of your order status on a weekly basis. Wijnkasteel BVBA cannot be held liable for any delays in delivery. If an item is out of stock with us, we will inform you of this. You will then be given the choice to wait until the product is back in stock, or cancel the order free of charge. 

Delivery time pre-orders

For pre-order products, the product will be shipped on the release date, please note that this release date is indicative and subject to change by our suppliers. You will receive a shipping confirmation via email as soon as the product is shipped. Wijnkasteel.com cannot be held liable for any delays in delivery.

Third parties

In order to properly execute our agreements, it is sometimes necessary for us to use third parties.

  • For example, we use payment services such as Mollie to make payments easy.

  • In some cases, we may also be required to store certain personal data and/or to disclose it to government agencies. Think of tax reasons or police requisition.

  • For sending packages we work together with other organizations such as Sendingwines. If we do not communicate your personal data, we cannot send a package by name and delivery will be compromised.

Payment

Payment is possible Bancontact/MisterCash (Belgian bank cards), Ideal (Dutch bank cards), Mastercard, Visa. In the case of a bank transfer, the order will be processed from the moment the money is in the bank account. For a bank transfer from a Belgian account, this may take 1 to 2 business days, for a transfer from a Dutch account, this may take 3 to 4 business days.

Applicable law

Applicable law and competent courts: Belgian law is applicable to this site. In case of a dispute, only the courts of the district of Tongeren have jurisdiction.

Contact details

Should you have any questions or comments following this privacy statement, please contact us using the contact details below:

Contactdetails: Wijnkasteel BVBA
 

Address registered office:
Kasteelstraat 9;
3770 Genoels-Elderen


E-mailinfo@wijnkasteel.com


Tel: +32 12 39 13 49


business number: BTW BE 0452.145.803

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